Downloads | Knowledge Base | Warranty / Repair Service
Downloads
The GeoTaker comes with software V1.0 (stable release).
Later software updates will be provided for download here.
Knowledge Base
We will provide detailed (video) instructions to achieve best scanning results with GeoTaker soon.
Please stay tuned ...
Warranty / Repair Service
General
GeoTaker grants a limited warranty on the major modules of the GeoTaker 3D Scanner ("Product") purchased from GeoTaker or a Distributor authorized by GeoTaker according to the terms and conditions stated below:
The warranty starts from the date of delivery to an end-customer for the first time, as evidenced by the original customer's purchase invoice. Only the original purchaser is entitled to claim warranty.
Parts that are replaced under the Warranty also fall under its original warranty duration and do not restart.
Exclusions
This warranty does not apply to and therefore not cover:
- any other parts except the Warranted Parts;
- any defect or damage caused by failure to follow instructions in the Quick Start Guides and online Manuals, including but not limited to inappropriate, incorrect or improper use, installation, maintenance, operation and cleaning;
- any defect or damage caused by an accident, including but not limited to natural calamities such as fire hazard, and human causes such as falling off, collision and soaking in water;
- any defect or damage caused by the use of third party materials, accessories or software, etc.;
- normal wear and tear.
Actions that will void this Warranty
The following actions will void this warranty:
- any modification made to any hardware or firmware of the Product;
- abuse, misuse or improper storage of the Product;
- use the Product for any illegal purposes;
- serviced by distributors other than GeoTaker or an authorized GeoTaker distributor;
- disassemble or repair without authorization by GeoTaker or the Distributor.
Purchased from GeoTaker
If the Product was originally purchased from GeoTaker or a certified distributor, follow the below procedure to claim warranty:
- Please submit the warranty request together with the official purchase invoice through Email to support@geotaker.com for inspection during each warranty claim.
- The claim will be confirmed in 7 business days.
- If the claim is justified, GeoTaker will rectify the defects free of charge according to this warranty. If the defect cannot be repaired, GeoTaker will, within the warranty period, replace the Warranted Part free of charge by an identical part, or, if the Warranted Part is no longer manufactured, by a similar replacement of the same value or offer an appropriate refund.
The warranty does not include shipping costs and taxes incurred for shipping defective Warranted Parts for scrutiny and/or repair, nor for shipping costs and taxes of replacement or repaired Warranted Parts back to claimant.